RSR Infotech offers comprehensive facility management services designed to enhance operational efficiency and ensure a safe, comfortable environment for all users. Their services typically include:

Facility Management Services (FMS) offered with L1, L2, and L3 technical engineering support provide a structured approach to managing a facility’s technical needs. Here’s a breakdown of what this entails:

Overview of FMS

Facility Management Services encompass the management of physical infrastructure, ensuring that buildings and their systems operate efficiently and effectively. This includes maintenance, safety, security, and technical support.

Levels of Technical Support

1. L1 Support (Level 1):
   • Basic Support: First line of support that handles routine issues and inquiries.
   • Tasks: Includes troubleshooting basic problems, answering queries, and performing preventive maintenance checks.
   • Skills: Basic technical knowledge, good communication skills, and familiarity with standard operating procedures.
2. L2 Support (Level 2):
   • Intermediate Support: Handles more complex issues that L1 cannot resolve.
   • Tasks: Involves in-depth troubleshooting, system configuration, and resolving technical problems that require more specialized knowledge.
   • Skills: Greater technical expertise, experience with specific systems, and the ability to analyze issues in detail.
3. L3 Support (Level 3):
   • Advanced Support: Expert-level support for the most complex problems.
   • Tasks: Includes system upgrades, deep dives into network and server issues, and collaboration with vendors for hardware and software troubleshooting.
   • Skills: Extensive technical knowledge, problem-solving abilities, and experience in system architecture and advanced configurations.